Welcome to KwikSalary, a trusted unit of Gagan Metals Limited, registered with the Reserve Bank of India (RBI: B-14.01740) as a Non-Banking Financial Company (NBFC). Our website (https://kwiksalary.com/) and loan services—Advance Salary Loan, Personal Loan, Medical Loan, Travel Loan, and Emergency Loan—are designed to provide fast, reliable, and transparent financial solutions to residents of Delhi/NCR, Mumbai, Bengaluru, Pune, and Hyderabad. Our tagline, Fast Funding for Life’s Urgencies, embodies our commitment to helping you address urgent financial needs with clarity and trust.

These Terms and Conditions (“Terms”) constitute a legally binding agreement governing your access to our website, use of our services, and interaction with our loan offerings. By accessing our website, whether as a guest or registered user, or applying for a loan, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Interest Rate Policy, Refund Policy, and Disclaimer. If you do not agree, please refrain from using our website or services.

As an RBI-registered NBFC, we adhere strictly to the RBI’s fair practices code, Indian laws such as the Information Technology Act, 2000, and consumer protection regulations. These Terms ensure that our operations remain ethical, transparent, and customer-centric. Our team of over 25 dedicated professionals is committed to delivering a seamless borrowing experience, supported by an effective Grievance Redressal Cell that resolves complaints within 5 working days.

For any questions or clarifications about these Terms, contact us at info@kwiksalary.com or +91-9289566951 (Monday to Saturday, 10 AM to 6:30 PM). Our office is located at C-56/32, 2nd Floor, C Block, Industrial Area, Sector 62, Noida, Uttar Pradesh 201301.

These Terms are an electronic record under the Information Technology Act, 2000, and comply with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. No physical or digital signature is required for their validity. By using our services, you enter into a legally enforceable contract with KwikSalary, governed by the Indian Contract Act, 1872.

Acceptance of Terms

Your access to or use of our website, whether browsing as a guest, registering an account, or applying for a loan, signifies your unconditional acceptance of these Terms and all referenced policies. This agreement is binding and applies to all interactions with our website and services, including loan applications, repayments, and communications.

If you are acting on behalf of an entity (e.g., a company or organization), you represent and warrant that you have the legal authority to bind that entity to these Terms. Failure to comply with these Terms may result in suspension or termination of your access, as detailed in the “Termination of Access” section.

We encourage you to review these Terms thoroughly before using our services. They outline your rights, obligations, and responsibilities, as well as our commitments to transparency, ethical lending, and regulatory compliance. If you have concerns or require clarification, our customer support team is available to assist you during business hours.

These Terms are published in compliance with Indian laws, ensuring that you are fully informed of the rules, regulations, and policies governing your use of our platform. By continuing to use our website, you confirm that you understand the legal implications of this agreement and agree to abide by its provisions.

Ownership and Operation

KwikSalary is a brand and service operated by Gagan Metals Limited, a company incorporated under the Companies Act, 2013, and registered as an NBFC with the RBI (B-14.01740). The website (https://kwiksalary.com/) and all associated digital properties, including mobile applications (if applicable), are owned and managed by Gagan Metals Limited.

All references to “KwikSalary,” “we,” “us,” or “our” in these Terms refer to Gagan Metals Limited and its authorized representatives. Our operations are supported by a growing team of over 25 professionals, including loan officers, compliance specialists, and customer support staff, all dedicated to ensuring a trustworthy and efficient borrowing experience.

Our services are designed to meet the urgent financial needs of salaried individuals in India’s major cities—Delhi/NCR, Mumbai, Bengaluru, Pune, and Hyderabad. We leverage technology to streamline loan applications, approvals, and repayments, while maintaining strict adherence to RBI guidelines and ethical lending practices.

Legal Compliance

KwikSalary operates under a robust legal framework to ensure compliance with Indian laws and regulations, including:

• Reserve Bank of India Act, 1934: Governs our operations as an NBFC, ensuring responsible lending and fair practices.
• Information Technology Act, 2000: Regulates electronic records, data protection, and intermediary responsibilities.
• Indian Contract Act, 1872: Establishes the legality of agreements between KwikSalary and users.
• Consumer Protection Act, 2019: Protects users from unfair practices and ensures transparency.
• KYC Regulations: Mandates identity and address verification to prevent fraud and money laundering.

We are committed to ethical lending, avoiding coercive recovery methods and ensuring transparency in all transactions. Our Grievance Redressal Cell, as required by RBI, addresses customer complaints within 5 working days, providing a fair and efficient resolution process.

Users are expected to comply with applicable laws when interacting with our website or services. Any violation, such as providing false information or engaging in prohibited activities, may result in account termination and legal consequences, as outlined in later sections.

Our compliance framework is regularly reviewed to align with evolving RBI directives and legal standards, ensuring that our services remain trustworthy and lawful. We also maintain records of all transactions and communications in accordance with regulatory requirements.

Changes to Terms

We reserve the right to modify, amend, or update these Terms at any time to reflect changes in our services, RBI regulations, legal requirements, or operational processes. Such changes are necessary to ensure that our Terms remain relevant and compliant with the dynamic financial and regulatory landscape.

Updated Terms will be posted on this page, and significant changes will be communicated to users via email, SMS, or website notifications. The revised Terms take effect immediately upon posting, and your continued use of our website or services constitutes acceptance of the updates.

We recommend reviewing this page periodically to stay informed of any changes. If you disagree with the revised Terms, you must cease using our website and services and may request account closure by contacting info@kwiksalary.com.

To ensure transparency, we maintain an archive of previous Terms versions, available upon request. Changes may include updates to loan terms, fees, eligibility criteria, or dispute resolution processes, reflecting our commitment to clarity and fairness.

User Eligibility

To access our website or apply for a loan, you must meet the following eligibility criteria, designed to ensure responsible lending and compliance with Indian laws:

• Age: Be at least 18 years old and capable of forming legally binding contracts under the Indian Contract Act, 1872. Minors or individuals deemed “incompetent to contract” (e.g., un-discharged insolvents) are strictly prohibited from using our services.
• Residency: Be a resident of India, specifically in Delhi/NCR, Mumbai, Bengaluru, Pune, or Hyderabad, where our services are offered.
• Income: Have a minimum monthly salary of ₹40,000, verified through salary slips or bank statements (if requested).
• Documentation: Hold a valid Permanent Account Number (PAN) issued by the Indian Income Tax Department. Additional documents, such as bank statements (last 3–6 months) or salary slips (last 1–3 months), may be required for verification.
• Bank Account: Maintain a rupee-denominated savings or current account with an Indian bank for loan disbursement and repayment.
• Legal Status: Not be involved in any civil or criminal litigation that could affect your repayment capacity, as determined during our verification process.

By accessing our website or applying for a loan, you declare that you meet these criteria and that your acceptance forms a valid contract with KwikSalary. Providing false or misleading information may result in application rejection, account suspension, or legal action.

We reserve the right to refuse access or terminate accounts if you fail to meet these criteria or engage in prohibited activities. For example, if we discover that a user is under 18 or resides outside our target locations, their account will be immediately terminated, and any pending applications will be canceled.

Our eligibility criteria are designed to align with RBI’s responsible lending guidelines, ensuring that loans are offered only to individuals who can manage repayments without financial strain. If you are unsure about your eligibility, contact our support team for guidance before applying.

Registration and Account Responsibilities

Account Creation

To apply for a loan or access restricted features, you must register an account on our website by providing accurate, complete, and up-to-date information, including:

• Full name, address, email, and phone number.
• PAN card details for KYC verification.
• Bank account details for loan disbursement and repayment.
• Employment details, including employer name, designation, and monthly salary.

Registration is free, and no fee is charged for creating or maintaining an account. The process is designed to be quick and user-friendly, typically taking a few minutes to complete.

Authorization for Verification

By registering, you explicitly authorize KwikSalary to:

• Conduct Know Your Customer (KYC) checks as mandated by RBI, using your PAN and other documents.
• Verify your identity, address, and employment through third-party services or manual checks.
• Retrieve your credit score and credit information report from authorized Credit Information Bureaus (e.g., CIBIL, Equifax, Experian, Crif Highmark).
• Perform fraud checks to ensure the authenticity of your information and prevent misuse.
• Contact your employer or references (if provided) to verify employment details.

These verifications are critical to maintaining the integrity of our lending process and complying with RBI’s anti-money laundering and consumer protection regulations. You consent to the use of your data for these purposes, as detailed in our Privacy Policy.

User Responsibilities

You are responsible for:

• Maintaining the accuracy and integrity of your account information by updating it promptly if details change (e.g., address, bank account).
• Securing your account credentials (e.g., username, password) to prevent unauthorized access. Use strong passwords and avoid sharing credentials with others.
• All activities conducted through your account, whether authorized or not. For example, if someone uses your account to apply for a loan without your permission, you remain liable unless you report the issue immediately.
• Notifying us promptly at info@kwiksalary.com if you suspect unauthorized access, hacking, or misuse of your account.

Consequences of Non-Compliance

If you provide false, outdated, or incomplete information, or if we reasonably believe your information is misleading, we may:

• Suspend or terminate your account without notice.
• Restrict or deny access to our website or services, partially or entirely.
• Reject pending loan applications or cancel approved loans.
• Report fraudulent activities to relevant authorities, including RBI or law enforcement.

To avoid disruptions, ensure your information is accurate and updated. For example, if your bank account details change, update them in your account dashboard to ensure seamless loan disbursements and repayments.

Account Security

We implement industry-standard security measures (e.g., encryption, secure servers) to protect your account, but you play a critical role in maintaining its security. Avoid using public devices or unsecured networks when accessing your account, and log out after each session. If you suspect a security breach, contact us immediately to secure your account and mitigate risks.

Loan Application and Approval

Loan Offerings

KwikSalary provides a range of loan products to meet urgent financial needs:

• Advance Salary Loan: Designed to bridge temporary cash flow gaps before your next paycheck, ideal for salaried individuals facing unexpected expenses.
• Personal Loan: Offers flexibility to cover personal expenses, such as home repairs, education costs, or family events, with customizable repayment options.
• Medical Loan: Provides quick funds to address unforeseen medical emergencies, ensuring timely access to healthcare without financial stress.
• Travel Loan: Supports urgent travel needs, such as family emergencies or unavoidable business trips, with minimal documentation.
• Emergency Loan: Offers immediate financial relief for unforeseen crises, such as natural disasters or personal emergencies, with rapid approval processes.

Application Process

To apply for a loan, you must:

• Be a registered user and log into your account on https://kwiksalary.com/.
• Complete the online loan application form, specifying the loan type, amount (₹5,000–₹1,00,000), and tenure (up to 90 days).
• Submit required documents, primarily your PAN card. Additional documents, such as bank statements (last 3–6 months) or salary slips (last 1–3 months), may be requested for verification.
• Provide accurate details about your income, employment, and bank account to facilitate credit assessment.

The application process is designed to be simple and efficient, with most users completing it in under 10 minutes. Our online portal guides you through each step, ensuring clarity and ease of use.

Verification Process

Upon receiving your application, we conduct a thorough verification process to assess your eligibility and creditworthiness. This includes:

• KYC Verification: Validating your PAN card and other identity documents against government databases.
• Credit Assessment: Retrieving your credit score and credit information report from bureaus like CIBIL or Equifax to evaluate repayment capacity.
• Income Verification: Confirming your salary (minimum ₹40,000) through bank statements, salary slips, or employer verification (if needed).
• Address Verification: Ensuring you reside in Delhi/NCR, Mumbai, Bengaluru, Pune, or Hyderabad, using address proof or third-party services.
• Fraud Checks: Screening for discrepancies or red flags to prevent fraudulent applications.

We aim to complete verification within 6 hours* during business hours (Monday to Saturday, 10 AM to 6:30 PM), provided all documents are complete and accurate. Delays may occur if additional information is required or if applications are submitted outside business hours.

Approval and Rejection

Loan approval is at our sole discretion, based on:

• Your eligibility (e.g., age, residency, income).
• Creditworthiness, as determined by your credit score and financial history.
• Compliance with RBI’s responsible lending guidelines, ensuring you can repay the loan without undue burden.

Approval is not guaranteed, even if you meet the eligibility criteria. For example, a low credit score or incomplete documentation may lead to rejection. If rejected, we may provide a general reason (e.g., “insufficient credit score”) but are not obligated to disclose detailed reasons, as per our internal policies.

Upon approval, you will receive a Loan Agreement via email or your account dashboard, detailing the loan amount, interest rate, fees, and repayment schedule. You must review and electronically sign the agreement to proceed with disbursement. The agreement is legally binding and governs the loan relationship.

Disbursement

Once the Loan Agreement is signed, funds are disbursed to your registered bank account via bank transfer or UPI, typically within hours. Disbursement is subject to final verification and may be delayed due to technical issues or banking holidays. You will receive a confirmation email or SMS upon successful disbursement.

If disbursement fails (e.g., due to an invalid bank account), we will notify you to update your details. No interest or fees apply until funds are successfully disbursed.

Loan Terms and Conditions

Approved loans are subject to the following terms, which are finalized in the Loan Agreement:

The ROI and APR are tailored to your creditworthiness, loan amount, and tenure, ensuring fairness and compliance with RBI guidelines. For example, a ₹50,000 loan with a 0.5% daily ROI for 30 days would accrue ₹7,500 in interest, plus a processing fee (0%–10%). The Loan Agreement provides the exact terms, which you must review before signing.

Loans are unsecured, requiring no collateral, which simplifies the borrowing process. However, you are responsible for full repayment, including principal, interest, and fees, as outlined in the repayment schedule. Failure to repay may lead to penal charges and credit reporting, as detailed in the “Repayment Obligations” section.

We disclose all terms upfront, including interest calculations, to avoid surprises. For instance, interest is calculated daily and compounded based on the outstanding principal, ensuring transparency. If you have questions about the terms, contact us before signing the agreement.

Repayment Obligations

Repayment Mechanics

You are obligated to repay the loan, including principal, interest, and applicable fees, as per the repayment schedule in the Loan Agreement. Repayments are typically structured as Equated Daily Installments (EDIs) or lump-sum payments, depending on the loan tenure and agreement.

Repayment options include:

• Cash: Accepted at our Noida office during business hours.
• Bank Transfer: Via NEFT/RTGS to our designated account.
• UPI: Through our official UPI ID, provided in the Loan Agreement.
• Debit Card/Credit Card: Processed via our secure payment gateway.
• Cheque/Draft: Drawn in favor of Gagan Metals Limited, subject to clearance.

Repayments must be made from your registered bank account to ensure traceability and compliance with KYC regulations. You authorize KwikSalary to:

• Auto-debit your account for scheduled repayments, if opted for during application.
• Send payment reminders via email, SMS, or phone to ensure timely payments.
• Contact you or your references (if provided) in case of missed payments, using ethical communication methods.

Missed Payment Procedures

If you miss a repayment, the following procedures apply:

• Notification: We will notify you via email, SMS, or phone within 1 working day of the missed payment, requesting immediate action.
• Penal Charges: A penalty of 1.25x the applicable ROI is applied to the overdue amount, calculated daily until payment is made.
• Follow-Up: Our team may contact you or visit your registered address (with prior notice) to discuss repayment options, adhering to RBI’s non-coercive recovery guidelines.
• Credit Reporting: Missed payments are reported to Credit Information Bureaus, potentially lowering your credit score and affecting future borrowing.

If you anticipate difficulty in making a payment, contact us immediately at info@kwiksalary.com or +91-9289566951. We may offer solutions, such as rescheduling payments or extending the tenure (subject to approval), to help you avoid penalties.

Recovery Process

In case of persistent non-payment, we may escalate the matter to our internal recovery team, which operates ethically and in compliance with RBI guidelines. The recovery process includes:

• Initial Contact: Multiple reminders via email, SMS, and phone over 7–14 days.
• Formal Notice: A written notice sent to your registered address, outlining the overdue amount and consequences of non-payment.
• Recovery Agent: If unresolved after 30 days, a recovery agent may visit your address to collect dues, incurring a recollection fee (e.g., ₹300 per visit).
• Legal Action: As a last resort, we may initiate legal proceedings, with you bearing all costs, including attorney fees and court expenses.

We avoid coercive methods, such as harassment or public shaming, and ensure all recovery efforts are lawful and respectful. Our goal is to work with you to resolve defaults amicably.

Default Classification

You may be classified as a “default borrower” if:

• You fail to make repayments for 30 consecutive days.
• We receive verified confirmation of your demise or permanent disability.
• You enter a terminal arrangement (e.g., bankruptcy) that affects the Loan Agreement.
• Other scenarios deemed appropriate by KwikSalary, such as fraud or misrepresentation.

Default status triggers immediate reporting to Credit Information Bureaus and may lead to account termination and legal action. To avoid default, communicate with us proactively if facing financial difficulties.

Fees and Charges

The following fees and charges may apply to your loan, disclosed transparently in the Loan Agreement:

• Processing Fee: 0%–10% of the loan amount, deducted at disbursement to cover verification and administrative costs. For example, a ₹50,000 loan with a 5% processing fee incurs a ₹2,500 charge.
• Penal Charges: 1.25x the applicable ROI for late repayments, calculated daily. For a 0.5% ROI, the penal charge is 0.625% per day on the overdue amount.
• Cheque Bounce Charges: ₹1,000 per instance, covering bank and administrative fees for returned cheques.
• Recollection Fee: ₹300 per visit if a recovery agent is required due to non-payment.
• Litigation Costs: If legal action is necessary, you bear all costs, including attorney fees and court expenses, as specified in the Loan Agreement.

We do not impose hidden charges, and all fees are communicated upfront during the application process. The processing fee is non-refundable post-disbursement, as it reflects costs incurred for KYC, credit checks, and loan processing.

For example, if you borrow ₹20,000 with a 2% processing fee and miss a repayment, you may incur:

• ₹400 processing fee at disbursement.
• Penal charges (e.g., ₹125/day for a 0.5% ROI) if payment is delayed.
• ₹1,000 if a cheque bounces.

To avoid additional costs, ensure timely repayments and maintain valid bank details. Contact us for a detailed fee breakdown before applying.

Early Loan Closure

KwikSalary offers flexibility with no penalty for early loan closure, allowing you to repay the outstanding principal and accrued interest at any time. This applies to all loan types, including Advance Salary Loan, Personal Loan, Medical Loan, Travel Loan, and Emergency Loan.

To initiate early closure:

1. Contact us at info@kwiksalary.com or +91-9289566951 to request a settlement amount.
2. We will provide a statement detailing the outstanding principal, accrued interest, and any applicable fees (e.g., processing fee already deducted).
3. Make the payment via your preferred method (e.g., UPI, bank transfer).
4. Receive a confirmation of closure and a No Dues Certificate (NDC) via email.

For example, if you borrow ₹30,000 with a 0.4% daily ROI and close the loan after 15 days, you pay:

• ₹30,000 principal.
• ₹1,800 interest (₹30,000 × 0.4% × 15 days).
• No additional penalty.

Early closure helps you save on interest costs and manage your finances effectively. We process closure requests within 2 working days, ensuring a hassle-free experience.

Cancellation and Refunds

You may cancel your loan application under the following conditions, as outlined in our Refund Policy:

• Before Approval: No charges apply, and any processing fee paid (if applicable) may be refunded within 7–10 working days if eligible.
• After Approval, Before Disbursement: The processing fee (0%–10%) is non-refundable, as it covers verification costs, but no interest or penal charges apply.
• After Disbursement: Cancellation is treated as early loan closure, with no penalty but subject to accrued interest up to the closure date.

To cancel, email info@kwiksalary.com with your application ID and reason for cancellation. We will process the request within 2 working days and confirm via email.

Refunds, if applicable (e.g., overpaid processing fees or non-disbursed loans), are processed to your registered bank account within 7–10 working days. For example, if you pay a ₹1,000 processing fee but cancel before approval, you may be eligible for a full refund, subject to verification.

Our cancellation and refund processes are designed to be transparent and compliant with RBI’s fair practices code, ensuring you face no unfair charges.

Intellectual Property

All content on our website, including text, logos, images, designs, user interfaces, and software, is the intellectual property of KwikSalary or its licensors, protected by Indian and international copyright, trademark, and other laws. This includes the “KwikSalary” brand, our tagline (“Fast Funding for Life’s Urgencies”), and the domain (https://kwiksalary.com/).

You are granted a limited, non-exclusive, revocable license to access and use the website for personal, non-commercial purposes, such as applying for a loan or viewing account details. You must not:

• Copy, reproduce, or distribute content without written permission from KwikSalary.
• Modify, reverse engineer, or create derivative works from our content or software.
• Use our trademarks, logos, or domain for commercial purposes or in a way that suggests endorsement.
• Extract data using automated tools (e.g., bots, scrapers) for unauthorized purposes.

Unauthorized use constitutes a breach of these Terms and may result in account termination, legal action, or claims for damages. For example, reproducing our website content on another platform without permission violates our intellectual property rights and may lead to legal consequences.

To request permission for content use (e.g., for educational or media purposes), contact us at info@kwiksalary.com. We review requests on a case-by-case basis and may impose conditions or fees for authorized use.

Prohibited Activities

To maintain the integrity and security of our platform, you agree not to engage in activities that:

• Violate these Terms, our policies, or applicable Indian laws, including RBI regulations.
• Provide false, misleading, or incomplete information during registration or loan application.
• Attempt to gain unauthorized access to our systems, servers, or other users’ accounts.
• Upload or transmit viruses, malware, or harmful content that disrupts website functionality.
• Impersonate individuals or entities or misrepresent affiliations with KwikSalary.
• Engage in fraudulent activities, money laundering, or transactions involving prohibited sectors (e.g., gambling, illegal drugs).
• Overload our infrastructure with automated tools, denial-of-service attacks, or excessive requests.
• Post or share defamatory, obscene, harassing, or offensive content on our platform or related communications.
• Interfere with other users’ access to or enjoyment of our services.

Violations may result in immediate account suspension, termination, or legal action. For example, submitting a forged PAN card during application is considered fraud and may lead to reporting to authorities and permanent banning from our platform.

If you encounter or suspect prohibited activities (e.g., phishing attempts or offensive content), report them to info@kwiksalary.com. We investigate reports promptly and take appropriate action to protect our users and platform.

Data Protection and Privacy

Data Collection

We collect, process, and store personal and financial information to provide our services, as detailed in our Privacy Policy. By using our website or services, you consent to the collection and use of:

• Personal Information: Name, address, email, phone number, PAN, and other KYC details.
• Financial Information: Bank account details, salary, credit score, and transaction history.
• Technical Data: IP address, device type, browser, and usage patterns (e.g., pages visited, time spent).

This data is used for loan processing, KYC verification, credit assessment, fraud prevention, and service improvements. For example, your PAN and bank details are verified to ensure compliance with RBI’s anti-money laundering regulations.

Data Sharing

We share your data with trusted third parties under strict confidentiality agreements, including:

• Credit Information Bureaus (e.g., CIBIL) for credit checks.
• Payment processors for loan disbursements and repayments.
• Regulatory authorities (e.g., RBI) as required by law.

We do not sell or share your data for marketing purposes without your explicit consent. All data sharing complies with the Information Technology Act, 2000, and RBI guidelines.

Data Security

We implement industry-standard security measures, such as encryption, secure servers, and access controls, to protect your data from unauthorized access, loss, or breaches. However, no system is entirely risk-free, and you are responsible for maintaining the security of your account credentials.

Data Retention and Deletion

We retain your data for as long as necessary to provide our services, comply with legal obligations (e.g., RBI record-keeping requirements), or resolve disputes. For example, loan transaction records are retained for 7 years as per regulatory mandates.

You may request data deletion or access by emailing info@kwiksalary.com. We will process valid requests within 30 days, subject to legal retention requirements. For instance, if you close your account, we may retain KYC data for compliance but delete non-essential data like browsing history.

Third-Party Links and Services

Our website may include links to third-party sites or services, such as payment gateways, credit bureaus, or external resources. These links are provided for convenience, but KwikSalary does not endorse, control, or assume responsibility for:

• The accuracy, security, or reliability of third-party content or services.
• Losses, damages, or breaches arising from your interactions with third parties.
• Compliance of third-party sites with applicable laws or regulations.

For example, if you use a third-party payment gateway linked from our website and encounter a technical issue, we are not liable for resulting losses. Review the terms and privacy policies of third-party sites before use, as your interactions with them are at your own risk.

We strive to partner with reputable third parties, but we cannot guarantee their performance. If you experience issues with a linked service, contact us to report the problem, and we will investigate within our scope.

Limitation of Liability

To the fullest extent permitted by Indian law, KwikSalary, its affiliates, directors, employees, or agents are not liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Use of or reliance on our website, services, or content.
• Inaccuracies, errors, or omissions in information provided (e.g., loan terms, eligibility criteria).
• Technical issues, such as website downtime, application errors, or disbursement delays.
• Unauthorized access to or loss of your data via third-party sites or services.
• Decisions made based on our services, such as applying for a loan or choosing a repayment method.
• Loss of profits, data, or opportunities due to service interruptions or errors.

Our liability is limited to the extent permitted under the Information Technology Act, 2000, and other applicable laws. For example, if a technical glitch delays loan disbursement, we are not liable for financial losses (e.g., missed bill payments) caused by the delay.

We do not guarantee uninterrupted, error-free, or secure access to our website or services, as technical and external factors (e.g., internet failures) may affect performance. By using our services, you acknowledge these risks and agree to hold us harmless for such events.

Indemnity

You agree to indemnify, defend, and hold harmless KwikSalary, its affiliates, directors, employees, and agents from any claims, losses, liabilities, damages, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms, our policies, or applicable laws.
• Your use or misuse of our website or services, including unauthorized access via your account.
• Infringement of third-party rights, such as intellectual property or privacy rights.
• Fraudulent or prohibited activities, such as submitting forged documents or engaging in money laundering.
• Actions or omissions that cause harm to KwikSalary or other users.

We will notify you promptly of any claims requiring indemnification and consult with you on handling them. You must not settle or compromise any claim without our prior written consent, as this may affect our legal position.

For example, if you provide false income details leading to a loan default and legal action, you are liable for our legal costs and any damages incurred. This indemnity ensures that we are protected from losses caused by your actions or negligence.

Termination of Access

We reserve the right to suspend, terminate, or restrict your account or access to our services at our sole discretion, with or without notice, if you:

• Violate these Terms or our policies, such as providing false information or engaging in prohibited activities.
• Fail to meet eligibility criteria (e.g., under 18, non-resident of target locations).
• Engage in fraudulent activities, such as submitting forged documents or attempting to hack our systems.
• Default on loan repayments for an extended period (e.g., 30 days) without communication.
• Compromise the security or integrity of our platform or other users.

Upon termination:

• You must cease using our website and services immediately.
• Any outstanding loan obligations remain enforceable, and you must repay all dues as per the Loan Agreement.
• We may report fraudulent or default activities to Credit Information Bureaus or authorities.

You may voluntarily close your account by emailing info@kwiksalary.com with a closure request. We will process the request within 5 working days, provided no outstanding loans or disputes exist.

Termination does not absolve you of legal or financial responsibilities incurred prior to closure. For example, if your account is terminated due to fraud, you remain liable for any approved loans and associated fees.

User Conduct and Responsibilities

As a user of KwikSalary’s website and services, you agree to conduct yourself ethically and responsibly, ensuring a safe and fair environment for all. Your responsibilities include:

• Honest Communication: Provide truthful and accurate information in all interactions, including applications, repayments, and customer support queries.
• Respectful Interaction: Communicate respectfully with our team and avoid abusive, threatening, or offensive language in emails, calls, or feedback.
• Compliance with Terms: Adhere to these Terms, our policies, and applicable laws at all times.
• Timely Responses: Respond promptly to our communications, such as payment reminders or verification requests, to avoid delays or penalties.
• Account Integrity: Use your account solely for personal purposes and not share it with others or engage in unauthorized activities.

Failure to comply with these responsibilities may result in warnings, account restrictions, or termination. For example, sending harassing emails to our support team may lead to a formal warning and, if repeated, account suspension.

We encourage open and constructive communication to resolve issues. If you have concerns, use our Grievance Redressal Cell to address them formally, as outlined in the “Grievance Redressal” section.

Loan Agreement Specifics

The Loan Agreement is a legally binding contract between you and KwikSalary, executed upon loan approval. It details:

• Loan Details: Amount, tenure, ROI (0.25%–1.00% daily), APR (18%–36%), and repayment schedule.
• Fees and Charges: Processing fee (0%–10%), penal charges (1.25x ROI), and cheque bounce fees (₹1,000).
• Repayment Terms: Payment methods, due dates, and consequences of non-payment.
• Rights and Obligations: Your responsibility to repay, our right to recover dues, and mutual commitments to transparency.
• Default Clauses: Conditions under which you may be classified as a default borrower, including non-payment or fraud.

The agreement is provided electronically via your account dashboard or email and must be signed (electronically or physically) before disbursement. You are encouraged to read it carefully and seek clarification if needed, as it governs the entire loan relationship.

For example, the agreement may specify that a ₹10,000 loan with a 0.3% daily ROI for 20 days requires daily repayments of ₹515 (principal + interest), with a 5% processing fee (₹500) deducted upfront. Non-payment triggers penal charges and recovery actions, as outlined.

We retain a copy of the agreement for reference and compliance, accessible upon request. If you lose your copy, email info@kwiksalary.com to retrieve it.

Regulatory Disclosures

As an RBI-registered NBFC (B-14.01740), KwikSalary is committed to transparency and compliance with regulatory requirements. Key disclosures include:

• RBI Compliance: We adhere to RBI’s fair practices code, ensuring transparent loan terms, ethical recovery, and no coercive methods.
• KYC Requirements: All users undergo KYC verification using PAN and other documents to prevent fraud and comply with anti-money laundering laws.
• Credit Reporting: Loan repayments and defaults are reported to Credit Information Bureaus, impacting your credit score.
• Grievance Redressal: Our Grievance Redressal Cell resolves complaints within 5 working days, with escalation to the RBI Banking Ombudsman for unresolved issues.
• Data Protection: User data is handled in compliance with the Information Technology Act, 2000, and RBI guidelines, with strict security measures.

These disclosures are part of our commitment to responsible lending and consumer protection. We regularly submit reports to RBI and other authorities, ensuring our operations meet the highest standards of accountability.

Users are entitled to request information about our regulatory compliance or their loan status. For example, you may request a copy of your credit report submission or a compliance certificate by emailing info@kwiksalary.com.

Website Usage Guidelines

Our website is designed to provide a user-friendly experience for exploring loan options, applying for loans, and managing your account. To ensure optimal use, follow these guidelines:

• Access Requirements: Ensure you have a stable internet connection and compatible device (e.g., smartphone, laptop) with updated browsers (e.g., Chrome, Firefox).
• Account Management: Log in regularly to check loan status, update details, or respond to notifications.
• Secure Usage: Avoid using public Wi-Fi or shared devices to access your account, as they may pose security risks.
• Feedback: Provide constructive feedback via info@kwiksalary.com to help us improve the platform.
• Compliance: Use the website only for lawful purposes, such as applying for personal loans, and avoid unauthorized activities.

We may conduct periodic maintenance to enhance website performance, which may cause temporary downtime. We will notify users of scheduled maintenance via email or website announcements whenever feasible.

If you encounter technical issues (e.g., login errors, application glitches), contact our support team immediately. We aim to resolve technical queries within 2 working days, ensuring minimal disruption to your experience.

Dispute Resolution

We strive to maintain a fair and transparent relationship with our users. In case of disputes arising from these Terms, our services, or your loan, we follow a structured resolution process:

1. Amicable Resolution: Both parties will attempt to resolve the dispute through dialogue within 15 calendar days. Contact our Grievance Redressal Cell at info@kwiksalary.com to initiate discussions.
2. Arbitration: If unresolved, the dispute will be referred to arbitration under the Indian Arbitration and Conciliation Act, 1996, with:
   • A sole arbitrator appointed by KwikSalary.
   • Proceedings conducted in Noida, Uttar Pradesh, in English.
   • Costs borne by you, unless otherwise determined by the arbitrator.

The arbitrator’s decision is final and binding, subject to limited judicial review as per law.

1. Escalation to RBI: If the dispute involves service issues (e.g., unfair charges), you may escalate to the RBI Banking Ombudsman after exhausting our grievance process.

For example, if you dispute a penal charge applied to your loan, we will review the charge and attempt to resolve the issue amicably. If unresolved, arbitration provides a neutral resolution mechanism.

We encourage proactive communication to avoid disputes. Our Grievance Redressal Cell is equipped to handle concerns efficiently, reducing the need for escalation.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes not resolved through arbitration or amicable means will be subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh.

By using our website or services, you irrevocably consent to this jurisdiction, waiving any objections based on venue or convenience. For example, if a legal dispute arises over loan repayment, it will be adjudicated in Noida courts, regardless of your location.

Our choice of jurisdiction ensures consistency and efficiency in handling legal matters, given our operational base in Noida. We comply with all court orders and legal processes within this framework.

Force Majeure

KwikSalary is not liable for delays or failures in performance due to events beyond our reasonable control, collectively referred to as “force majeure” events. These include:

• Natural Disasters: Earthquakes, floods, hurricanes, or other acts of God.
• Man-Made Events: War, terrorism, riots, or civil unrest.
• Technical Failures: Internet outages, server crashes, or communication disruptions.
• Regulatory Actions: Government restrictions, new laws, or RBI directives affecting our operations.
• Other Events: Strikes, pandemics, or supply chain disruptions impacting our services.

During a force majeure event, our obligations (e.g., loan processing, disbursements) are suspended for the duration of the event. We will take reasonable steps to mitigate impacts, such as notifying users of delays or alternative processes.

For example, if a nationwide internet outage prevents loan disbursements for 2 days, we are not liable for resulting financial losses, but we will expedite processing once connectivity is restored.

Users are expected to monitor notifications for updates on force majeure events. If you face difficulties due to such events, contact us to discuss options, such as payment extensions (subject to approval).

General Provisions

Notice: We will send notices or communications via email, SMS, or website notifications to your registered contact details. You are responsible for keeping your email and phone number updated. Send communications to us at info@kwiksalary.com. Notices are deemed received within 24 hours of transmission.

Assignment: You may not assign or transfer your rights or obligations under these Terms to any third party. KwikSalary may assign its rights or obligations (e.g., to a subsidiary or partner) without your consent, ensuring continuity of services.

Severability: If any provision of these Terms is found to be illegal, invalid, or unenforceable by a court, that provision will be severed, and the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any provision does not constitute a waiver of that provision or any future enforcement. Waivers must be in writing and signed by an authorized representative of KwikSalary.

No Partnership: These Terms do not create a partnership, joint venture, agency, or employment relationship between you and KwikSalary. Neither party may bind the other or incur obligations on their behalf.

Entire Agreement: These Terms, along with referenced policies and the Loan Agreement, constitute the entire agreement between you and KwikSalary, superseding any prior agreements or communications.

Contact Us

For questions, clarifications, or concerns about these Terms or our services, contact our dedicated support team:

• Email: info@kwiksalary.com
• Phone: +91-9289566951 (Monday to Saturday, 10 AM to 6:30 PM)
• Address: C-56/32, 2nd Floor, C Block, Industrial Area, Sector 62, Noida, Uttar Pradesh 201301

We aim to respond to inquiries within 1 working day and resolve issues promptly. Our business hours are Monday to Saturday, 10 AM to 6:30 PM, excluding public holidays.

Visiting our office requires prior appointment to ensure availability. Email us to schedule a visit or discuss urgent matters in person.

Grievance Redressal

We are committed to addressing your concerns swiftly and fairly through our Grievance Redressal Cell, as mandated by RBI. If you have complaints about our services, fees, recovery practices, or these Terms, follow these steps:

1. Submit a Complaint: Email info@kwiksalary.com with your account details, loan ID (if applicable), and a detailed description of the issue.
2. Acknowledgment: We will acknowledge your complaint within 1 working day via email or SMS.
3. Investigation: Our team will investigate and provide an initial response within 5 working days, outlining the resolution or next steps.
4. Escalation: If unsatisfied, escalate the complaint to our Chief Compliance Officer by replying to the initial response. A final resolution will be provided within 5 additional working days.
5. RBI Ombudsman: For unresolved issues, contact the RBI Banking Ombudsman, as per RBI guidelines. Details are available on the RBI website (https://www.rbi.org.in).

For example, if you believe a penal charge was applied incorrectly, submit a complaint with your loan ID and payment records. We will review the charge and refund it if erroneous, ensuring fairness.

Our grievance process is designed to be transparent, accessible, and compliant with RBI’s consumer protection standards. We avoid coercive or unfair practices and prioritize your satisfaction.

Glossary of Terms

For clarity, the following terms used in these Terms and Conditions are defined as:

• Borrower: An individual who registers on the website to apply for a loan from KwikSalary.
• Credit Bureau Information: Credit data, including scores and reports, from bureaus like CIBIL, Equifax, Experian, or Crif Highmark.
• Loan Agreement: A legally binding contract detailing loan terms, signed by the borrower and KwikSalary.
• NBFC: Non-Banking Financial Company, registered with the RBI (e.g., Gagan Metals Limited, B-14.01740).
• RBI: Reserve Bank of India, the regulatory authority for NBFCs in India.
• ROI: Rate of Interest, expressed as a daily percentage (0.25%–1.00%), applied to the loan principal.
• APR: Annual Percentage Rate, ranging from 18% to 36%, reflecting the annualized cost of borrowing.
• Prohibited Sectors: Activities banned by the Government of India, such as gambling, money laundering, or illegal trade.
• KYC: Know Your Customer, a mandatory process to verify user identity and address, using PAN and other documents.
• Penal Charges: Additional fees (1.25x ROI) applied for late repayments, calculated daily.

These definitions ensure clarity and consistency in interpreting these Terms. If you need further explanation of any term, contact our support team.