Grievance Redressal at KwikSalary

Your trust matters to us at KwikSalary, a trusted NBFC (RBI: B-14.01740). We’re committed to addressing your concerns with transparency and care, whether it’s about a Family Support Loan, instant loan, or any other service. As a unit of Gagan Metals Limited, we follow RBI’s Fair Practices Code to ensure quick, fair resolutions. Facing an issue? We’re here to listen and resolve your KwikSalary grievance promptly. Read on to learn how to file a complaint and what to expect!

How to File a Grievance

We’ve made it simple to share your concerns. Choose the method that works best for you:

• Online Form: Submit your NBFC complaint via our secure Contact Us. Include details like your name, contact, and issue (e.g., Family Support Loan concern).
• Email: Write to our Grievance Officer at grievance@kwiksalary.com. Mention your loan details and issue clearly.
• Phone: Call us at +91-9289566951 (Mon-Sat, 10 AM–6:30 PM) to discuss your concern directly.
• In-Person: Visit our Noida office at C-56/32, 2nd Floor, C Block, Industrial Area, Sector 62, Noida, Uttar Pradesh 201301 (Mon-Sat, 10 AM–6:30 PM).

Our Grievance Redressal Process

We follow a transparent, RBI-compliant process to ensure your instant loan grievance is handled efficiently:

1. Submit Your Complaint: Use the online form, email, phone, or in-person option above.
2. Acknowledgment: Receive a confirmation within 2 working days, including a reference number.
3. Review: Our Grievance Officer investigates your issue, contacting you if more details are needed.
4. Resolution: Expect an initial response within 5 working days and a final resolution within 30 days, per RBI guidelines.

Visit us in Noida for in-person support:

Contact Our Grievance Officer

Our dedicated Grievance Officer is here to assist you:

• Email: grievance@kwiksalary.com
• Phone: +91-9289566951 (Mon-Sat, 10 AM–6:30 PM)
• Address: KwikSalary, C-56/32, 2nd Floor, C Block, Industrial Area, Sector 62, Noida, Uttar Pradesh 201301

Reach out with your Family Support Loan complaint or any concern, and we’ll work to resolve it promptly.

Escalation to RBI Ombudsman

If your grievance isn’t resolved within 30 days or you’re unsatisfied with the outcome, you can escalate to the RBI’s Ombudsman for NBFCs:

• Contact: Officer-in-Charge, Consumer Education and Protection Department, Reserve Bank of India, 6 Sansad Marg, New Delhi – 110001
• Email: crpc@rbi.org.in
• Phone: 011-23724856
• Online: cms.rbi.org.in

Please include your KwikSalary grievance reference number when escalating.

Data Privacy and Security

Your trust is our priority. All NBFC complaints are handled securely, with your personal information (e.g., name, contact, loan details) protected as per our Privacy Policy. We use encrypted systems to ensure compliance with RBI guidelines and India’s Digital Personal Data Protection Act. Your data is used solely for resolving your grievance and will not be shared without consent.

Frequently Asked Questions

What types of complaints can I file?

You can file a KwikSalary grievance for issues like loan processing delays, repayment disputes, or customer service concerns, including Family Support Loan complaints.

How long does it take to resolve a grievance?

We provide an initial response within 5 working days and aim to resolve your instant loan grievance within 30 days, per RBI guidelines.

What if my issue isn’t resolved?

If unresolved within 30 days, escalate to the RBI Ombudsman using the details above. Include your grievance reference number for faster processing.